Privacy policy
Effective Date: 6 July 2026
Let's Chat Creations ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order, we may collect personal information including:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through our payment providers)
- Order history
- Information you provide for customised products
- Device and browsing information, including IP address and cookies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchase
- Respond to enquiries and customer service requests
- Create personalised or customised products
- Improve our website and customer experience
- Prevent fraud and maintain website security
- Comply with legal obligations
3. Payment Information
Payments made through our website are processed securely by trusted third-party payment providers. We do not store your full credit card or payment details on our systems.
4. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Support marketing and advertising activities
You can manage or disable cookies through your web browser settings; however, some parts of the website may not function correctly if cookies are disabled.
5. Sharing Your Information
We may share your personal information with trusted third-party service providers where necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting and e-commerce platforms
- Marketing and analytics providers
We do not sell or rent your personal information to third parties.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. While we use appropriate security measures, no method of electronic transmission or storage is completely secure.
7. Your Rights
Subject to applicable Australian privacy laws, you may request access to, or correction of, your personal information by contacting us.
If you believe your information is inaccurate or no longer required, please contact us and we will respond within a reasonable timeframe.
8. Marketing Communications
If you choose to subscribe to our newsletter or marketing emails, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
9. Children's Privacy
Our products may be purchased for use by children; however, we do not knowingly collect personal information directly from children. Personal information should only be provided by a parent, guardian or authorised adult.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the Contact page on our website.