Terms of service

Effective Date: 6 July 2026

Welcome to Let's Chat Creations. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

Let's Chat Creations is an Australian business providing communication resources, visual supports, educational products, and customised items.

2. Products

We aim to ensure all product descriptions, images and pricing are accurate. However, colours may vary slightly due to individual screen settings, and minor variations may occur in handmade or customised products.

We reserve the right to update, discontinue or modify products without prior notice.

3. Pricing

All prices are listed in Australian Dollars (AUD).

Prices are subject to change without notice. Any applicable taxes will be displayed during checkout where required.

4. Orders

Once an order has been placed, you will receive an order confirmation email.

We reserve the right to refuse, cancel or limit any order if necessary, including where payment cannot be processed or product availability changes.

5. Customised Products

Custom-made and personalised products are created according to the information you provide.

Please carefully review all spelling, names, dates and design details before submitting your order.

Once production has commenced, customised orders cannot be cancelled or changed.

As personalised items are made specifically for you, they cannot be returned unless they are faulty or do not match your approved order.

6. Shipping

Orders are processed as quickly as possible.

Delivery timeframes are estimates only and may vary depending on Australia Post or other delivery providers.

Let's Chat Creations is not responsible for delays caused by shipping carriers, weather events or circumstances outside our control.

7. Intellectual Property

All content on this website, including photographs, product designs, graphics, logos, text and downloadable resources, remains the property of Let's Chat Creations unless otherwise stated.

Content may not be copied, reproduced or distributed without prior written permission.

8. Website Use

You agree not to use this website for any unlawful purpose or in any manner that may interfere with its operation or security.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy.

10. Limitation of Liability

To the extent permitted by law, Let's Chat Creations is not liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of our products.

Nothing in these Terms excludes any rights you have under the Australian Consumer Law.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be published on this page and will take effect immediately upon publication.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us using the details provided on our Contact page.